The challenge

Warmare previously used WK and Hogia and found the work cumbersome and fragmented. The old technology was based on installed software where only one person at a time could work on an assignment. “Can you get out of that customer, I want to work” became an everyday obstacle. It created frustration, took time and made it difficult to work in a modern way as a real team.

The solution

When Warmare saw Senseworks Audit, it felt obvious. The platform's modern interface, web-based working methods and well-thought-out methodology were perfect for an firm that wants to be at the forefront.

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“We liked it right away. It was something quite different from the old systems: neat, modern and easy to understand. In addition, Senseworks listened to our ideas and let us participate and influence the roadmap“, says Björn Elfgren, CEO and auditor at Warmare.

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The results

The result of switching to Senseworks Audit was immediately noticeable in everyday life. Where Warmare used to struggle with legacy systems that locked out employees and required taking turns working in client files, now the entire team can collaborate live on the same assignment. It has given a whole new energy to work: no one has to wait for colleagues anymore or double check who “forgot to leave” a customer. Instead, everyone can see the status of the assignment in real time and follow how the work is progressing together.

But the impact is about more than just collaboration: Senseworks Audit has created a new level of quality and risk focus. Risk assessment and analysis permeate the entire process in Senseworks and are not just milestones along the way. Teams feel that they get a clearer overview and can prioritize the right areas, which leads to better audits and a clearer customer value.

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“We were already quality geeks, but Senseworks has taken us a notch higher. Audit becomes both more efficient and better for customers“, says Björn.

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For the employees, the difference has been huge. They describe a relief at getting rid of the old technology and a pride in working in a tool that feels modern, stylish and built for the future. Onboarding of new auditors has also become easier; the methodology in Senseworks is easy to adopt, which allows new colleagues to quickly make real contributions, which is important in fast-growing agencies. The first time the team ran an assignment in Senseworks, the mood became lyrical.

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“Everyone was elated. “Wow, what a thing!” Getting to see the status, getting an overview and feeling that everything is connected, it gave energy to the team. When auditors gets really excited, you know it's good,” Björn says, laughing.

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In the longer term, Björn and his colleagues see that Senseworks will be crucial in building a scalable firm with the highest quality. Standardisation, common processes and a way of working that lasts over time are the basis for growing both fast and sustainable, and Senseworks plays a key role in this.