Munka Ljungby Revision chose to replace its previous audit program with Senseworks Audit. Malin Fredin, Chartered Accountant at Munka Ljungby Revision, talks about how Senseworks Audit made them more efficient, made their workdays more enjoyable and how they got more time for advice and to build strong customer relationships.
Malin, before you started with Senseworks, what was your biggest frustration or challenge with your previous audit program?
Before we started using Senseworks, our biggest frustration was the time-consuming and manual tasks in our previous system. We struggled to keep up with the analysis and to maintain the high quality of our work while finding time to give our customers the personal service they deserve.
Can you describe what it looked like in practice?
In practice, this meant that a large part of our time was spent on manual work, which affected both team efficiency and job satisfaction. It was difficult to keep up with customer needs while maintaining the high quality we strive for.
What prompted you to start looking at other solutions — and what did you get stuck with Senseworks?
We started looking at other tools because we realized we needed to streamline our processes to be able to focus more on consulting and customer relationships. What really caught our interest with Senseworks was the ease of use and how well Senseworks Audit suited our needs.
Did you evaluate other systems as well? What made Senseworks stand out?
Yes, we evaluated several other systems, but what made Senseworks stand out was their exceptional support and how quickly we were able to get started. Senseworks Audit was also much more intuitive and easy to use compared to other alternatives.
How did you experience the onboarding? Was there anything that went faster or smoother than you thought?
The onboarding with Senseworks was beyond expectation. We were pleasantly surprised at how smoothly and quickly we were able to integrate their systems into our operations. The onboarding process was very supportive and helpful.
What was crucial in getting you started so quickly?
The extensive support we received from the Senseworks team, their user-friendly interface and the smooth onboarding process. Their API was also very easy to integrate with our existing systems.
What concrete differences do you notice today?
Today we notice several tangible differences. We have saved a lot of time automating previous manual tasks, which has reduced the number of errors and given us more time for advisory services. Our everyday life has become more rewarding as we can focus more on building strong customer relationships.
How has the team reacted — is it marked by job satisfaction, energy or efficiency?
The team has reacted very positively. This is clearly reflected in the joy and energy of the team. Efficiency has also increased, which has led to a more harmonious and productive work environment.
Have you noticed any impact on customer relations or the business at large?
Yes, we have noticed a positive impact on our customer relationships. We now have more time to focus on providing our customers with the personalized and quality service they deserve.
How do you think this will help you in recruiting and building an attractive workplace?
We believe that using Senseworks helps us build a more attractive workplace by creating a more efficient and satisfying work environment. This makes us more attractive to potential recruits and helps us retain our current employees.
