As a Key Account Manager at Senseworks, I talk every week with everything from small firms to large enterprise clients. Here are the most common questions I get from customers -- and the answers I give.
“How secure is our data?”
This is one of the most common questions — and rightly so. I usually explain that we see our customers' data as the most important trust we get. That's why we've invested a lot in building a secure platform. We work according to the guidelines of ISO-27001 and set out to certify us further. Encryption, careful management and storage procedures — the whole package. For those who want to know more, I refer to our data security page, where everything is described in more detail.
“Will it integrate with our existing systems?”
Senseworks is built as an open ecosystem and can be integrated with, for example, CRM systems, customer portals and other tools that an firm uses. Through our API, you can connect your systems so that information only needs to be entered once. For those who need help with the integration, project management and support are also available.
“How long does it take to get started? Do you offer training?”
The transition to Senseworks is designed to be as simple as possible. You receive an invitation via link and are up and running in 2 minutes in the program. We run onboarding with both basic and more advanced training courses, depending on what you need. It is also possible to book personal briefings and customized trainings. I and the team are here to make sure you feel safe and get started quickly.
“What if we want to add more users or modules later?”
It's not a problem at all. Senseworks is made to grow with the business. You can add more users or modules at any time — it's easy to adjust as your needs change.
“What does the support look like?”
The support is close at hand, fast and knowledgeable. You write directly through Teams with people who both know the system and understand the audit work. We help with everything from technical issues to practical support in the platform. The personal support is something many of our clients appreciate.
“What happens with updates?”
We update Senseworks continuously — and it happens smoothly in the background. You don't have to do anything yourself. The updates are both about improving performance and adding new features. Everything new is communicated on an ongoing basis through our “News” section of the program and through our mailing list. When necessary, we offer trainings or webinars so that you can quickly take advantage of new features.
“Isn't this expensive?”
I tend to say it's about the value more than just the cost of a system. With Senseworks, you get a complete solution that streamlines your entire audit process. You get access to a partner who can help you with both technology and methodology. In addition, you earn back the cost of the program multiple times over by reducing duplication, automating work and connecting different parts of your process into a seamless, efficient machine. It's an investment in a smarter and more sustainable business.
